Human Capital Strategy

Human Capital Strategy

Grahall’s Human Capital Strategy services include, but are not limited to:


Investors Effectiveness Reviews

Our approach to evaluating an organization’s “degree of alignment” with its business strategy focuses on both the role and contribution of the Board of Directors, Directors’ rewards, and executive compensation structure.

We go beyond “best practices” and norms to develop an in depth understanding for the role that the Board of Directors and executives play in the organization’s total governance program. Rather than a strictly benchmark based approach, we rely on our proprietary research on best performing industries and organizations at similar stages of development to advise our clients on the appropriate contribution of their Boards and executives.

Many investors rely on our insights as an additional indicator of potential shareholder value.

Investor Effectiveness Reviews include a measure of the degree of alignment with business strategy of the following elements of governance effectiveness:

  • Board organization and composure
  • Board design
  • Board selection and recruiting
  • Board compensation
  • Executive compensation
  • Executive governance

Organization Capabilities and People Strategy

Competitive advantage is no longer confined to financial strength, technology, or historic market leadership. Competitors are increasingly differentiated by intangible assets, the capability to respond quickly to their competitive landscape, and ability to execute a winning strategy.

Grahall assists organizations in identifying their core competencies (organizational capabilities) and individual leadership competencies required to execute strategic intent. We help design and implement a people strategy aligned with overall organizational strategy.

Our consultants are not only HR experts, but seasoned business people who understand how the right people strategy can be a continuous source of value creation and capacity for execution. Our services include:

  • Business strategy decoding to determine people strategy alignment
  • Consensus building tools to identify mission critical organizational capabilities
  • Translation to the leadership and culture competencies required for execution
  • Integration of capabilities throughout the HR value chain
  • Alignment of selection, development, performance management, deployment, and rewards

Workforce Strategy and Alignment

Grahall’s consultants and intellectual capital enable clients to identify critical workforce segments and provide solutions to continuously expand and develop the talent supply chain. We help tailor HR programs and processes that optimize retention, development, and high productivity in roles that contribute disproportionately to value creation.

Our proven tools and methodologies include workforce analytics to determine the current measurement of critical workforce segments and predict future workforce requirements based on strategic direction. We help clients develop the right metrics to track workforce strategy implementation and impact on organizational performance. Services include:

  • Business strategy decoding to determine critical workforce segments and projected change in workforce requirements
  • Consensus on workforce metrics to measure the value add
  • Work plan and roadmap to optimize workforce transition
  • Alignment of HR policies, programs, and processes to support strategy

Board of Directors Effectiveness Reviews

Grahall’s proprietary approach to evaluating Board Effectiveness focuses on the role and contribution of the Board of Directors to the organization. We go beyond “best practices” and norms to develop an in depth understanding for the role that the Board of Directors needs to play in the organizations total governance program.

Rather than a strictly benchmark based approach we rely on our proprietary research on best performing industries and organizations at similar stages of development to advise our clients on the appropriate contribution of their Boards. Our consultants understand the challenges posed by today’s corporate governance environment and provide effective solutions to the increased accountability and responsibility of Board members.

Board of Directors Effectiveness Reviews include:

  • Board organization and composure
  • Board committee design
  • Board selection and recruiting
  • Compliance and disclosure
  • Committee charters
  • Committee policies and procedures
  • Compliance assistance

Leadership Effectiveness Reviews

In today’s rapidly changing business environment, few organizations can expect to rely on the same leadership capabilities that allowed them to attain their current level of performance. Research has shown that for leaders to be successful, executives must align behind the business strategy and develop competencies and capabilities to execute the strategy.

Grahall has assisted many Boards and CEOs to accelerate leadership development by assessing the effectiveness of their teams through research-based interventions. Grahall can help develop organizations’ management and leadership talent at all levels of the organization. Grahall consultants can assist in the process of determining leadership effectiveness by benchmarking leadership, evaluating emotional intelligence, reviewing the development of leaders, and coaching and reviewing the executive team’s effectiveness.

Leadership Effectiveness Review services include:

  • Leadership assessment
  • Executive coaching
  • Executive selection and recruiting

Sales Force Effectiveness

Grahall Consulting Partners is a trusted advisor to sales, finance and HR leadership, Sales Compensation Steering Committees, and Cross-Functional Design Teams. Our senior team has years of cross-industry, best-practices knowledge in areas of sales compensation assessment, design, and implementation. We use advanced analytical tools and methodologies for clarifying issues, realigning programs and policies with sales strategies and securing stakeholder buy-in under aggressive deadlines.

The key to our client service is the ability to integrate our team’s industry and domain experience with our clients’ initiatives, resources, and working style. We create value by providing both strategic and practical solutions tailored to our client’s specific situation.

Our Sales Force Effectiveness Assessment, Design, and Implementation Services include:

  • Sales compensation
  • Sales operations
  • Marketing alignment with sales
  • Automation of sales support systems
  • Program implementation, communication and change management

Human Resources Function Effectiveness

Human Capital is the life blood of most organizations today. In a continually changing environment, effective HR functional management can contribute dramatically to a company’s success. It can also be an anchor on the organization’s progress if it is a bureaucracy mired in “administrivia” and not a strategic contributor.

Grahall consultants have all worked in HR departments and have on average over 20 years of successful contribution to organizational success in pursuit of important business goals.

We have advanced diagnostic tools and solutions to evaluate and redeploy an organization’s human resources department toward the goal of being a strategic partner with line management. Our tools and methodologies allow clients to measure HR effectiveness against established benchmarks, customer needs, and desired cost structure.

Our human resources operational effectiveness services include the following:

  • Business strategy decoding to determine required contributions from the Human Resources function
  • A prioritization matrix for critical human resources capabilities
  • A consensus based evaluation of the human resources department by users (executives and employees)
  • Solutions that reflect practical department enhancers and limits

Organization Effectiveness

Grahall’s proprietary approach to evaluating organization effectiveness focuses on the entire organization. We review organization structure, organization processes, and organization culture against direct or ideal competitors. We utilize all of the strengths of comparative databases to determine the relative productivity of your organization.

Along with management, we develop an in-depth understanding for how the organization executes its business strategy. Rather than a strictly benchmark based approach, we utilize our proprietary research on best performing industries and organizations at similar stages of development when advising clients on organization effectiveness.

Organization effectiveness reviews include a measure of the degree of alignment with business strategy of the following elements of governance effectiveness:

  • Organization structure such as management layers, spans of control, departmentalization, staff vs. line ratios, etc;
  • Organization processes such as knowledge management, decision making, planning, resource allocation, communications, supervision, management of change, and risk assessment and management, and;
  • Organization culture evaluation of current and necessary for the future success.

Employee Engagement Reviews

Organizations are more competitive if they have the benefit of an engaged workforce. Grahall’s approach to evaluating the engagement level of an organization’s workforce has over 25 years of testing. It is multidimensional with a very practical set of diagnostics and solutions. We utilize a broad set of tools to ensure that our initial review is comprehensive and that the solutions are practical and impactful.

Employee engagement reviews include a measure of the degree of alignment with business strategy of the following elements of governance effectiveness:

  • Employee attitudes
  • Organization culture
  • Management effectiveness
  • Board of Directors contribution

Customer Satisfaction Reviews

Customers are the key to any organization’s long term success. Grahall brings strong survey, interview, and focus group experience to the evaluation of an organization’s total relationship with its customers. Our approach to evaluating the customer satisfaction level of an organization is extensive. It is multidimensional with a very operational intent. We utilize a broad set of diagnostic tools to ensure that our review is comprehensive and that the solutions are impactful.

Customer satisfaction reviews include a measure of the degree of satisfaction with the total relationship customers have with your organization, including:

  • General customer satisfaction
  • The impression customers have of your organization
  • The value that your products or services bring to your customers’ success
  • The degree of adhesiveness of customers to your organization and its products
  • The opportunity your customers have to influence prospects